Job Type: Full Time
Location: Kelowna BC
Job Category: Technical Support Specialist
Salary: $36,000 annually and Medical/Dental benefits

Job Description:
-Providing online installation and setup of CASH+ to new customers.
-Providing online training for new and existing customers.
-Providing technical support for new and existing customers. This will involve diagnosing and resolving clients’ technical problems in a timely and efficient manner.
-Working with other vendors whose products interface to CASH+ to resolve issues. This will involve utilizing an exemplary level of customer care.
-Providing after hours incidental technical support as required, additional remuneration per incident.
-Testing new software features and determining if they operate as desired.

Job Overview:
Hansen Software has built a reputation for having personable, down to earth staff who are professional, timely and always show respect to its customers. A willingness to provide above average effort and patience is key for any new member to our team as this person must be able to uphold and add to this reputation.

Skills Required:
-Ability to maintain excellent customer care consistently, through times of pressure as well.
-Excellent Time Management.
-Strong Problem Solving & Communications skills.
-Detail Oriented – Will be responsible for detailed notations for every call.
-Ability to self manage and be accountable for your performance. Hansen Software is a relaxed and fun office to work for and feels that its staff should be able to maintain high levels of service and accountability for their work individually as well as in a team environment.

Would Be An Asset:
Phone System Knowledge (Nortel, Mitel, Avaya etc)
MCP – Microsoft Certified Professional
MCSE – Microsoft Certified Systems Engineer
Networking Experience
Previous Customer Support Experience
Website Maintenance
Experience with Maximizer CRM

Interested applicants can forward their resume to support@hansensoftware.com or fax to 250.861.9177